![]() ![]() Felix Silgado at the entrance would make sure we always had a car to get us to where we were going. Ana, Jorge Luis, and Gina were exceptional as well. You'll find out from him how delicious the empanadas and arepas are at the Bastión. At breakfast, Henry Mendivil was always courteous. Cesar was also great at recommending places in the area for us to visit. Cesar Camilo by the reception area was always willing to cut my wife's coconuts in half to get to the coconut meat. Jorge was always one step ahead of everything and Andrea prepares the most delicious guava milkshakes. They are two of the staff that work around the pool/rooftop area. From the moment my wife and I walked in, we were greeted warmly and given 100% attention. The hotel is beautiful and the location is great but what makes this hotel truly special is the staff. Expect to be accommodated in every possible way and treated with 5 star customer service. ![]() Luxury is in their name because that is exactly what Bastión feels like. My wife and I visited Cartagena and spent 5 nights at the wonderful and amazingly staffed Bastión hotel in August. If you're looking for an amazing driver, Guillermo Castro is the best! Guillermo is so knowledgeable. Also, if it rained he'd make sure we had an umbrella. Cesar was also great at recommending places in the area for us to visit.Īt breakfast, Henry Mendivil was always courteous.
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